|
| Register for our Free Newsletters |
|
 |
|
|
|
|
|
|
|
|
| Other Carouselweb publications |
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
Sunrise Medical selects Pilgrim’s SmartSolve to manage customer complaints
|
|
Pilgrim Software
: 13 February, 2009 (Company News) |
|
|
Sunrise Medical, one of the largest manufacturers of mobility, homecare and extended care medical products, has selected Pilgrim’s SmartSolve platform for addressing customer complaints. |
|
|
The use of SmartComplaints will be maximised within Sunrise’s manufacturing sites through integration with the company’s existing ERP software. Pilgrim’s synchronization tools (SmartSolve Synchronization Agent family of products - SSA) allow Sunrise to populate and update master file data from the existing ERP system and synchronize it with its current database. A second synchronization agent, specifically for complaint handling, pushes collected customer data into the appropriate complaints group to continue with additional information collecting, investigations, and if required, reporting.
These tools allow quicker, more accurate and more effective investigations and resultant product and process improvements.
“With these expanded capabilities, we will strengthen our product performance and ability to meet and exceed customer service expectations, as well as compliance with regulatory requirements including FDA, HealthCanada and ISO 13485,” said Gary Johnson, Sunrise’s vice president of quality.
“Complaint handling is a critical part of any quality and regulatory compliance program. Enterprise-wide use of SmartComplaints takes the worry out of complaint handling and overall regulatory efforts,” said Prashanth Rajendran, Pilgrim’s chief operating officer. “Our solution will allow Sunrise Medical to implement effective and timely resolutions to customer issues, thereby reinforcing its global reputation for quality, compliance and overall excellence.”
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
