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Agfa HealthCare restructures service division

Agfa HealthCare UK : 05 August, 2008  (Company News)
Agfa HealthCare has restructured the company’s Service Division to guarantee that all projects Agfa undertakes achieve the necessary levels to meet the ITIL framework of best practice and are implemented both on time and within budget.
Heading up the new-look team will be Lynne Callaway, who took on the role of IT services manager in January 2008, covering both the professional and technical services business. Primarily responsible for ensuring that all new processes and working methodologies are in alignment with the ITIL framework of best practice, Lynne is also in charge of making sure that deliverables are met in-line with the strategic business drivers in Agfa HealthCare.

Working alongside Lynne is Carl Newman who took on the role of IT project services manager. Managing the IT Project Services Team, Carl is responsible for making sure his team delivers all project implementations to scope and within the defined budget. He is also in charge of ensuring that customers receive the necessary Clinical Applications Support, education and training that are crucial in today’s climate.

Further changes to the team include the appointment, in May 2008, of Gary Foley as service level manager. Gary’s change of role is to make sure that the customer Service Level Agreements (SLAs) are met on all projects and to guarantee that Agfa HealthCare meets its contractual obligations.

The team is also joined by Rob Harwood who was installed as operational service manager and will work with Lynne to make sure all processes are compliant with the ITIL framework.

Danni Philp has been with the team since April as its IT services digital specialist. Danni joined Agfa HealthCare from the NHS where she worked for several years as project manager with PACS and IT systems.

Commenting on the restructure, Lynne Callaway said, “The changes to the team will ensure that Agfa continues to deliver projects of a high quality. The additional support and structure within the department means that we can now guarantee that all of our policies and processes meet best practice guidelines. Furthermore, as a team, our aim is to achieve excellence in our customer delivery in all aspects of implementation and after sales support.
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