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News

Anna Jaques Hospital selects MedQuist to provide clinical documentation solution

MedQuist : 07 April, 2008  (Application Story)
Anna Jaques Hospital, a 123-bed acute care community hospital in Newburyport, Massachusetts, USA, has selected MedQuist Technology Solutions to deliver a complete clinical documentation solution including dictation, transcription and speech recognition.
MedQuist's transcription and Speech recognition solutions will be used in the radiology department, wound center and other areas of Anna Jaques to reduce report backlog, manage and improve workflow, and provide more timely and efficient service to the physicians.

'We were having trouble finding people in our area to do the transcription. With our PACS and filmless radiology, we try to do everything quickly here and keep turnaround time to a minimum, but due to fluctuations in our medical transcriptionists' (MTs) availability, the physicians were not getting reports in as timely a manner as they wanted. They need instant access to the radiologists' diagnoses,' explained James Borek, director of diagnostic imaging,

According to Robert Buchanan, chief information officer, 'Our report volume has increased, and as we have added services that require transcription, we couldn't keep up, even with outside assistance. We selected the MedQuist Enterprise Platform because it would not result in any disruption to our current physician dictation process, and because it was cost-effective for a small community hospital such as ours. We do not believe it will be a complex solution to implement; it will be a simple transition as we train our MTs to become editors and try to eliminate outsourcing.'

Part of Buchanan's confidence comes from the facility's previous relationship with MedQuist service personnel. 'That was a big factor in our purchasing decision,' Buchanan said. 'We need to augment our limited resources by utilising the excellent support provided by MedQuist field engineers. Maintaining uptime is key for us.' With the MedQuist Enterprise Platform, Anna Jaques will also be taking advantage of the stability and security of an Application Service Provider (ASP) solution.

Scott Bennett, MedQuist senior vice president of sales and marketing, comments, 'We are glad to enter into this partnership with Anna Jaques and provide them with the same leading-edge technology solutions deployed in large, urban facilities.'

Adds Borek, 'With the introduction of the MedQuist technology suite, we hope to become the first choice for diagnostic referrals in the region.'
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