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News

Cardinal Health launches online training site for pharmacies

Cardinal Health : 25 September, 2008  (Company News)
Cardinal Health has launched myPharmacyTrainer, a proprietary online training site that helps independent pharmacies coach their employees to deliver better patient care, improve customer loyalty and increase sales.
The myPharmacyTrainer application invites pharmacy staff to interact with eight different virtual patients each with a unique health care need. By consulting with the patients and answering their questions in an interactive, video game-like environment, pharmacy staff learn practical customer service techniques. They also learn how to connect patients with pharmacy products and services for their specific needs, and how to improve store sales, productivity and profitability.

“Delivering quality, personalized patient care is the top priority for independent pharmacies, but our customers often tell us that investing the time and money needed to train staff can be a challenge,” said Steve Lawrence, senior vice president of marketing and sales support for Cardinal Health’s pharmaceutical supply chain business. “An interactive training resource like myPharmacyTrainer will help independent pharmacies improve patient care and drive sales with minimal time investment.”

Each virtual training session takes less than 10 minutes to complete, and pharmacy staff can visit the site as many times as they need. Pharmacy owners and managers can let their staff complete sessions in random order; or they can encourage staff to complete the sessions by category.

Each virtual patient teaches participants a different pharmacy-related lesson, including how to help patients better manage chronic diseases like diabetes, the importance of third-party claim reconciliation, the value of Medicare Part B accreditation, and how promoting private label products can save patients money.

“The myPharmacyTrainer tool is a fun and easy way to train my staff to better serve our patients and improve the productivity and profitability of my business,” said Dave Burke, owner of Dave’s Pharmacy in Marysville, Ohio. “I also use myPharmacyTrainer to complete employee reviews, because it helps ensure that my staff have completed a required number of training hours.”
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