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News

Diabetes Response Service plans to launch text messaging service in USA and Canada

Diabetes Response Service : 30 November, 2007  (New Product)
The first and only pro-active emergency response system for diabetics launches in the USA and Canada December 1st, 2007.
Diabetes Response Service will provide scheduled daily phone call support from live operators who monitor the subscribers to prevent hypoglycaemia and complications such as seizures, brain cell death and physical death.

Diabetes Response Service provides customisable scheduled text message reminders to help manage and control blood glucose levels and medication.

Diabetes Response Service was created by Rick Clark, a type 1 diabetic, his son Josh T Clark and family friend Aaron Clem - both former USC roommates.

'Traditional emergency response systems are counter-intuitive to diabetics,' Rick Clark stated. 'When a diabetic's blood sugar levels are low, the diabetic can pass out or go into seizures. At that point, the diabetic cannot push a button or activate 911.'

Diabetes Response Service designed a solution that provides monitoring service calls. If a diabetic cannot answer the phone after several attempts, Diabetes Response Service alerts a subscriber's personal contacts on file.

The contacts can raise the diabetic's blood glucose levels preventing complications in a timely manner, reducing ambulance fees and medical costs. If the diabetic's contacts cannot be reached, Diabetes Response Service, supporting advanced FCC and NENA 911 service, dispatches an ambulance to the subscriber's address on file.

Josh Clark explained, 'Parents call kids in college. Children call elderly parents. Friends call friends. Neighbours call neighbours. People use their own support service, but there are complications. Your friends and neighbours can't always be there when you need them, they can forget to call, and commonly feel burdened.'

Diabetes Response Service offers a support system that is personalised and customisable through an easy to use online control panel to update schedules, phone and text services and information, along with an on/off feature that can pause service calls.

Aaron Clem added, 'A diabetic can sign up online or with a customer service representative. No special device is needed. The subscriber is billed a flat monthly fee per call, or text and has the ability to select how many service calls they want in addition to their time zone, address, call schedule and friend and family contact information which is all stored in a central call centre database.

'We want to give diabetics security and independence,' Rick Clark stated.
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