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Docobo to market Silver Chain’s Community Care Client Management System

Docobo : 07 September, 2010  (Company News)
Docobo signs an exclusive distributor agreement with Western Australia based Home Care organisation Silver Chain.
The agreement enables Docobo to market Silver Chain’s enterprise wide Community Care Client Management System, known as ComCare. Adrian Flowerday, Docobo’s Managing Director, commented: “With the pressure on public sector expenditure the NHS and Local Authorities are increasingly focused on using resources more efficiently and effectively.”

ComCare offers a staff and patient management solution that both enables community wide case co-ordination and use of Smart phones to support and manage community based staff. It is a large scale enterprise wide solution that was developed to manage all aspects of Silver Chain’s call centre, contracts, vehicle fleet etc and provides a comprehensive mobile system to support their large staff of home carers across Western Australia, a geographic region many times larger than the UK.

The Smartphone enables their nurses to be able to access information about clients such as their details, referrals, diagnosis, alerts, contacts and services they are receiving with just a touch of a button no matter where they are. Smartphones also enable the nurses to record in real time the client’s assessment details and information about wound care. Silver Chain delivers over 1.3 million hours of care supporting over 40,000 people each year.

This agreement comes after Silver Chain contracted with Docobo to implement Docobo’s doc@HOME Telehealth solution for long term chronically sick patients. Since that time Docobo and Silver Chain have worked closely together to achieve a successful implementation in the Silver Chain organisation.

Flowerday added, “by combining the solutions from Docobo and Silver Chain we are positioned to offer our clients a truly unrivalled comprehensive and integrated system that will deliver the means to improve patient care, better scheduling of home visiting staff, reduce mileage and carbon footprints, and support call centre management.”
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