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News

Emergency alerts for US medical centre

Netpresenter : 10 August, 2015  (Application Story)
The medical centre at Tennessee university is using emergency alerts from Netpresenter to inform staff about severe weather warnings
Emergency alerts for US medical centre


When severe weather hits, the University of Tennessee Medical Center (UTMC) needs to alert 7000 staff members as quickly as possible in order to keep patients safe. UTMC said they are achieving this through emergency alert messages that are impossible to ignore.



More than three years ago, UTMC adopted new software from Netpresenter. Since installing the software, UTMC has used the system to communicate with 7,000 people on a daily basis, covering more than 2 million square feet of space. The system is also deployed in case of an emergency.



How it works



After UTMC issues an alert, it will appear on public facing video monitors, employee video monitors and interactive screensavers that are installed on 6,000 PCs. “With 54 large TV screens throughout the medical center and an interactive screensaver on every PC, emergency alerts are impossible to ignore”, says Jeromy Welch, UT Medical Center’s Internal Communications Coordinator. “In case of an emergency, screensavers and TV screens are automatically taken over, alerting all our team members and giving them instructions on dealing with patients.”



According to Welch, after the Joplin EF5 tornado in 2011, hospitals nationwide re-evaluated emergency alert policies. "Communication has become much more effective. It doesn't matter where you are within the organization, you know that there is an alert going on," says Welch.



Time is critical



“Getting these warnings across is of vital importance, because a lot of our personnel doesn’t have the opportunity to read the news or turn on the television, especially clinical individuals, who often don’t even see windows”, says Jim Ragonese, UT Medical Center’s Public Relations and Assistant Director. “We've got very clear messaging. So our team members know exactly what to do to protect themselves and protect their patients. We get that to them right away instead of taking several minutes. And you know, timing is critical in an urgent situation.”


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