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Eppendorf UK delivers wider service choice from UKAS accredited partners

Eppendorf UK : 04 April, 2008  (Company News)
Eppendorf UK’s service partners now comprise Lab3, alongside PEAK-Service and specialists in pipette calibration, European Instruments.
All three partner companies are ISO 9001:2000 registered, with engineers trained by Eppendorf AG service in Hamburg and supported by Eppendorf’s technical team and electronic service databank.

Having built a 60-year reputation as a market leader in build quality and instrument reliability, Eppendorf is committed to providing the highest standard of professional after-sales service. The standard is achieved and maintained by selecting dedicated service partners to meet the requirements of the scientific laboratory community.

Albrecht Wiener, Eppendorf UK managing director, said: “Through our expanded service partner portfolio we can offer customers even greater choice to ensure that they benefit from the full lifespan of their Eppendorf equipment. All service partner engineers undertake a comprehensive training programme covering our full range and, most importantly, this is delivered by Eppendorf AG service.

Eppendorf’s close ongoing partnership with carefully selected service companies enables their engineers to have full access to authorised replacement parts, up-to-date technical information and all software upgrades. So, whether customers require a service contract, routine calibration or immediate instrument repair, our appointed agents offer unrivalled knowledge of Eppendorf products and fully guaranteed servicing.”

With bases in Bristol and Northampton, Lab3 has a large network of engineers covering the whole of the UK. In addition to preventive maintenance, Lab3 provides UKAS rotational speed calibration of centrifuges and UKAS temperature calibrations of PCR machines.

PEAK-Service deals with all Eppendorf instruments while UKAS accredited European Instruments calibrates and repairs Eppendorf pipettes.

Eppendorf’s own service expertise, epServices, is also available for calibration and repair of manual liquid-handling products, epMotion automated pipetting systems and real-time PCR instruments.
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