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Healthcare furniture manufacturer focuses on back care provision

James Spencer : 28 March, 2008  (Company News)
Healthcare and leisure furniture manufacturer James Spencer has engaged Anne Lofthouse, an advisor from the College of Occupational Therapists Consultancy Service (COTCS) to evaluate and offer product development advice - particularly from a back care perspective.
Lofthouse has focused on James Spencer’s established range of chairs, used extensively in the NHS and care homes sectors.

After conducting stringent independent tests on 11 chairs from the range, Lofthouse’s report concluded that:

* The range of chairs James Spencer provides is extensive, giving the customer an excellent choice and allowing the company to meet the most complex needs of both the individual and organisation.

* The company has a positive reputation of experienced craftsmanship in the manufacture of chairs and this attention to quality ensures superior products are produced consistently.

* The recommendations that arose from this initiative show the continuing commitment of the company not just to a high quality product, but also to their customers’ health and care.

Evaluation criteria was detailed, including back, upper and lower limb support, optimal sitting positions, physical needs of the user, range of coverings, customer choice, technical constraints, chair functions and cost-effectiveness.

There was major emphasis on Infection control issues deemed vital in the light of MRSA and the need to closely examine areas which may be difficult to clean or maintain and so cause an increased risk of contamination and cross infection.

Lofthouse commented: “Discussions on the agreed criteria for each chair were conducted and problem areas identified, along with possible solutions in the design and manufacture of the products, all taking into account fundamental back care principles.

“James Spencer understands and respects the importance of its customers’ needs, encompassing the values of choice, respect and dignity.

“The wide collection of chair coverings, in particular, is excellent, providing an extensive choice for the customer to meet a wide variety of needs, ranging from colours, fabrics, textures, Infection control requirements, pressure relieving properties and durability.”

James Spencer chairman, Richard Spencer said: “This exercise was purpose-designed to ensure that we can better understand and, more importantly, respond more effectively to people’s back care needs.

“A number of product improvement areas were identified and these are now being implemented into our design and production procedures.

“We are fully committed to enhancing our product ranges at every opportunity on behalf of our growing portfolio of customers and the people in their care.”

James Spencer, based in Wilsden, Bradford, West Yorkshire, is this year celebrating its milestone 60th anniversary. The company’s products include chairs, recliners, tables, leg rests, commodes and toilet aids, walking aids and wheelchairs, beds and bed accessories, general ward equipment and office furniture, cabinets and trolleys, and bath and shower equipment.
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