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HemoSense selects Pilgrim to manage its complaints management needs

Pilgrim Software : 27 July, 2007  (New Product)
HemoSense has selected Pilgrim’s SmartCAP and SmartComplaints products to manage its CAPA and complaints handling processes.
Pilgrim’s scalable, electronic solutions will facilitate HemoSense’s quality system enhancements to meet its anticipated growth and further support its regulatory compliance risk management efforts.

SmartSolve solutions provide HemoSense users with automated, streamlined and integrated solutions to manage business processes throughout the organization.

SmartCAPA and SmartComplaints form a closed-loop CAPA and complaint management system that allows users to report, react to, and resolve issues as well as prevent recurrence through appropriate actions.

Electronic records management of these key processes with SmartCAPA and SmartComplaints, will help HemoSense meet FDA requirements for quality records, while enhancing communication with customers.

“Partnering with Pilgrim enhances our quality efforts at both the process and product level,” said Doug Rundle, vice president of quality assurance and regulatory affairs for HemoSense. “With increased quality focus throughout our organization, we are taking a proactive approach to risk management to ensure that customer complaints and other regulatory processes continue to be effectively managed.”

“HemoSense reviewed several options and selected Pilgrim because of our out-of-the-box system that is tried and proven in accordance with industry best practices,” said Prashanth Rajendran, Pilgrim Software’s chief operating officer. “In addition to providing HemoSense with automated processes that will support their manufacturing and sales operations, our solutions also provide them with the scalability to easily integrate additional modules and multiply the number of users as they increase their personnel and product portfolio.”
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