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McKesson introduces two new tools to monitor pharmacy performance

McKesson UK : 05 December, 2007  (New Product)
McKesson has introduced two solutions designed to enable health system pharmacy leaders to conduct highly customised comparisons of their performance against similar institutions and develop a targeted action plan for achieving high performance.
The new web-based solutions - the High Performance Pharmacy Benchmarking Service and the High Performance Pharmacy Assessment Tool - will be available through the High Performance Pharmacy web site, providing a one-stop shop for hospital pharmacy leaders to discover best practices, measure performance, and identify specific steps to achieve high performance.

Last year at the 2006 ASHP Midyear conference, McKesson launched the High Performance Pharmacy web site, which has become a highly acclaimed industry resource for health system pharmacy leaders. The web site hosts the landmark High Performance Pharmacy study - co-developed by McKesson and The Health Systems Pharmacy Executive Alliance - which identifies proven best practices for achieving high performance across eight dimensions of hospital pharmacy practice.

By introducing innovative new benchmarking and assessment solutions, McKesson is significantly expanding its High Performance Pharmacy initiative, helping to improve patient safety, clinical outcomes, and financial performance within hospitals across the country. To date, leading health systems have achieved significant results by implementing High Performance Pharmacy best practices, including Southwest Washington Medical Center (SWMC), Loma Linda University Medical Center (LLUMC), Seton Health System, and others.

“McKesson’s introduction last year of the High Performance Pharmacy study and web site represented a significant contribution to the advancement of hospital pharmacy practice. But, it was also just the first step in McKesson’s journey to help hospital pharmacies achieve new levels of performance,” said Chris Borr, vice president of health systems marketing, McKesson. “In order to improve patient safety, clinical quality, and financial performance, pharmacies need to first understand their current level of performance, how this performance compares to similar health systems, and most importantly, what specific steps they can take to achieve high performance. McKesson is pleased to further advance the High Performance Pharmacy initiative by arming hospital pharmacy leaders with advanced solutions that can help them transform their pharmacies into high-performing, revenue-generating assets within their health systems.”

High Performance Pharmacy demonstrates the highest levels of patient safety, clinical quality, and financial performance. While today’s health system leaders recognise that the performance of the pharmacy department can be a vital element in the success of a health system and the health of its patients, the characteristics that comprise health system pharmacy high performance have historically not been well defined. This lack of clarity and uniformity has made it difficult for health systems to chart a course to high performance.

McKesson is addressing this challenge not only by providing health system pharmacy leaders with a knowledge base of pharmacy best practices, but also by empowering them with new solutions that help them accurately measure their pharmacy’s current performance and identify recommended steps to achieve high performance.

The High Performance Pharmacy Benchmarking Service is available exclusively to McKesson customers for an annual fee. The service takes the practice of pharmacy benchmarking to the next level. Historically, health systems have utilised benchmark analyses to identify and address inefficiencies, control expenses, and enhance overall productivity. However, previous approaches have not enabled pharmacies to compare their performance against similar pharmacies, often leading to inaccurate conclusions.

The High Performance Pharmacy Benchmarking Service is the industry's first solution to close this gap by providing detailed performance metrics of comparable pharmacies, empowering subscribers to better respond to C-Suite demands for accountability, secure additional resources, and drive new process improvements. Through a user-friendly and secure web-based dashboard, subscribers can perform customised, comparative analyses of their pharmacy operations based on size, services, pharmacy dispending model, deployed technology, and other characteristics.

The High Performance Pharmacy Assessment Tools comprise a free, all-access tool. By accessing this free version of the assessment tool via the High Performance Pharmacy web site, hospital pharmacy leaders - regardless of whether they are McKesson customers - can assess their current performance level as it relates to the eight dimensions of high performance outlined in the High Performance Pharmacy study.

Jointly developed and released last year by McKesson and The Health Systems Pharmacy Executive Alliance, the High Performance Pharmacy study is a leading resource for hospital pharmacy leaders and identifies 78 specific practice elements across eight dimensions of performance that can help hospital pharmacies maximize clinical and financial returns. The eight dimensions of high performance are:

- Leadership,
- Medication Preparation and Delivery,
- Patient Care Services,
- Medication Safety,
- Medication Use Policy,
- Financial Performance,
- Human Resource Management,
- Education.

A Customer-Exclusive Tool is also available to McKesson customers only. The tool is the advanced version of the assessment tool and provides McKesson customers with the added benefit of receiving detailed recommendations on the two to five performance elements on which their pharmacy should focus next to improve clinical and financial performance.

“The first step toward achieving high performance is understanding exactly where you are on the road to high performance,” said Thomas Thielke, RPh, FASHP, chairman of The Health Systems Pharmacy Executive Alliance, ASHP past president, and vice president of professional and support services at the University of Wisconsin Health. “The next step is identifying the best path forward. By delivering the new High Performance Pharmacy benchmarking and assessment solutions, McKesson is once again demonstrating its understanding of and commitment to the advancement of health systems pharmacy.”
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