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New service promotes the integration of telehealthcare to maximise independence

Tunstall Group : 26 October, 2012  (Company News)
Tunstall Healthcare is highlighting the importance of mainstreamed telehealthcare with tailored service user support at this year's National Children & Adult Services Conference 2012.

Tunstall is showcasing the company's new service delivery model, Tunstall LifeCare, at the National Children and Adult Services Conference 2012 to highlight the importance of mainstreamed telehealthcare with tailored service user support.

Tunstall LifeCare helps to create a holistic model of care, in which a person is offered support that takes into account all of their health and care needs within a single pathway. This not only delivers operational and financial efficiencies, but also simultaneously improves the user experience, as well as creating a foundation for the growing number of people requiring support.

LifeCare has been specifically developed to support the scaling of telehealthcare in authorities where services are not widespread or embedded. Two recent reports have shown that, despite the clear advantages of telehealth and telecare, take-up of the technology is fragmented, and awareness and access amongst carers in the UK is still poor.


A report carried out by Carers UK found that carers are still facing significant barriers when accessing telehealthcare services. The report, which was based on a survey of over 4,200 carers, found that 62 percent of them were unaware of the technology available, with almost a third commenting that they had never been offered it by their local authority. According to the research, 61 percent of carers using the services said that telecare/telehealth had given them peace of mind.


Another recent telecare audit carried out by the Good Governance Institute (GGI) also found significant variations in the number of local authorities delivering telecare services, and the number of people within authorities currently being supported by telecare across England.  

The audit, Care and support at home: an audit of telecare services in England, found that, despite 1.5 million people currently using telecare across England, responses from the 121 councils that took part in the audit only accounted for a fraction of this figure. The report also found that, of the additional £648 million allocated to fund home care support, only £28 million went towards funding telecare services.

Simon Arnold, Managing Director at Tunstall said: "Tunstall LifeCare is about delivering an integrated service that moves the focus away from the equipment and promotes a mainstreamed service that builds care around the needs of the user, bridging the gap between health and social care. The service enables providers to integrate telehealthcare across various service lines, delivering a more effective model of care."

Tunstall has been working in partnership with some of the UK's largest local authorities as part of a continuing effort to mainstream telehealthcare on a national scale. Earlier this year, Tunstall partnered with Birmingham City Council to deliver a large-scale, city-wide telecare service, which is believed to be the first of its kind in the UK and is due to benefit up to 25,000 people over the next three years.

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