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Siemens and NCR collaborate to offer patients self-service check-in solution

Siemens Healthcare USA : 18 July, 2008  (Company News)
Siemens Healthcare and NCR have signed a reseller agreement and will collaborate to offer NCR MediKiosk solutions to the Siemens customer base in North America.
NCR is a global leader in self-service solutions across multiple industries, including healthcare, where its products and services help enhance the patient experience.

As an authorised NCR reseller, Siemens will now offer the NCR MediKiosk, a self-service check-in solution that allows patients to identify themselves upon arrival at the facility, view and confirm demographic and insurance information, electronically sign consent documents and make co-payments.

“Today’s consumers are extremely tech-savvy and are already using self-service technologies in their daily lives, such as the self-checkout lines at the grocery store and automated check-in kiosks in airports and hotels,” said Marilyn Marchant, vice president, Foundation Enterprise Systems, Health Services, Siemens Healthcare. “This technology also makes sense for the healthcare industry and we are pleased to now be able to offer self-service solutions to our customers through our agreement with NCR. We anticipate that many benefits will be realized by our customers and their patients.”

Employing self-service technology helps healthcare organizations streamline the patient registration process, shorten wait times and reduce administrative costs by eliminating redundant and manual steps such as signature capture and forms scanning, as well as minimizing paper use. Hospitals, clinics and physician practices that deploy self-service can also improve revenue cycle management by reducing the number of denied claims and increasing collection of co-payments and account balances. All information entered by patients at check-in flows seamlessly to healthcare organizations’ health information systems or physician Practice management systems, helping minimize the risk of error.

“The use of self-service kiosks in healthcare has been shown to reduce wait times up to 75 percent, while significantly improving patient care,” said NCR vice president of industry marketing, Bob Tramontano. “Working with Siemens extends NCR’s ability to improve the patient experience at every step of the healthcare process.”

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