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News

Siemens Healthcare offers real-time monitoring service of CT scanners

Siemens Healthcare Deutschland : 01 September, 2008  (Company News)
Siemens Healthcare is now offering TubeGuard for all computed tomography (CT) scanners of the company’s Somatom Definition product family.
TubeGuard is an additional option of the proactive, real-time monitoring of customer systems via the ‘Guardian Program’. TubeGuard continuously checks the operability of the X-ray tube assembly in the customer's CT system. TubeGuard informs the Siemens Service Center online via Siemens Remote Service (SRS) in due time before a tube assembly actually fails,for example at the end of its time of operation. A replacement can thus be supplied immediately, thus reducing the risk of unforeseen system failures considerably.

Many customers use their CT scanners for emergency and cardiac examinations, and therefore require the highest possible level of reliability. A CT X-ray tube assembly is therefore a wearing part with a usage-dependent service life. Failure of the X-ray tube assembly necessitates a complete interruption of the clinical workflow. The patient may have to be given another appointment or brought to another department.

'The risk of a system failure can be reduced considerably by the Guardian Program including TubeGuard', said Dr Wolfgang Heimsch, chief executive officer customer services, Siemens Healthcare. 'With the help of TubeGuard, we know in the majority of all cases in advance where an X-ray tube assembly will soon fail and can thus react accordingly. This gives our customers the advantage of being able to plan clinical workflows more reliably than ever before.'

The CT X-ray tube assembly features many functions, such as cooling, vacuum and rotation. Once TubeGuard has been installed, sensors monitor these functions proactively in real time and transmit the data via SRS. In this way, deviations can be detected before problems actually occur.

'Customers can book TubeGuard as an option of the Siemens Guardian Program. They can thus adapt their service expenditures to suit their own specific clinical requirements', said Dr Heimsch.
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