Free Newsletter
Register for our Free Newsletters
Analysis, Inspection and Laboratory
Assisted/Independent Living
Clinical and Nursing Equipment
Design and Manufacture of Medical Equipment
Diagnostics Equipment, Monitoring and Test
Education, Training and Professional Services
Health Education and Patient Management
Health Estates Management
Healthcare Support and Information Services
Hygiene and Infection Control
IT and Communications in Healthcare
Medical Device Technology
Research and Development
Safety and Security
View All
Other Carouselweb publications
Carousel Web
Defense File
New Materials
Pro Health Zone
Pro Health Zone
Pro Security Zone
Web Lec
Pro Engineering Zone

Survey show UK's health workers crying out for more communication

Ptarmigan Consultants : 05 June, 2007  (New Product)
A new survey by Ptarmigan Consultants has found that two thirds of UK health workers do not feel valued by their employer, and poor internal communication appears to be the cause.
The survey reveals more than half of the people working in the UK's health sector do not receive regular information from their employer, and of the lucky ones, over two thirds say it is not presented in the right way for them.

In addition, of those privileged enough to receive regular internal communications, almost half feel they are irrelevant to their job, one in three report they use too much corporate speak and business jargon, and almost 20 pe cent say it is confusing.

Caroline Vose, joint head of Ptarmigan's internal communications division, said: 'This survey paints a depressing picture of the UK's health sector leaving employees out in the cold rather than communicating with them in a regular, clear and engaging way'.

'And even those organisations who've recognised the importance of internal communications, put too little resource to this function to allow it to work effectively, putting bosses on the wrong wavelength to staff'.

'As one of their most valuable assets, bosses need to re-evaluate their treatment of staff above and beyond basic pay and benefit schemes'.

Health employees are actively looking to engage with organisations with 60 percent of those questioned stating they like to know what is going on in their place of work.
Less than half feel communication is two-way and their employer invites them to express their views.

Vose said: 'We believe UK health services may be pre-occupied with concerns over targets, but by failing to communicate with staff they're overlooking one of the greatest tricks in the book'.

'Some employers hide behind a wall of silence mistakenly believing they are protecting staff from the realities of business, when uncertainly, rumour and suspicion can cause more damage'.

'In particular, organisations struggling or going through rough patches need to engage staff in order to work together and emerge unscathed'.
'Otherwise the sailors will abandon a ship perceived to be sinking'.

The survey reveals poor internal communication appears to be linked to organisation size.

More than double the amount of staff working at larger businesses cite information they receive as irrelevant, and the number feeling communications contain too much corporate speak and jargon increases six-fold over their small business counterparts.

Vose said, 'Internal communications is a highly specialist function which is too often thrown into the mix of responsibilities borne by over-stretched marketing and HR departments, without due time or consideration being given to its subtle differences'.

'At Ptarmigan we've pooled our experience in this area and created a dedicated internal communications division aimed at providing companies with advice and services to help them re-engage with employees, a skill which this survey suggests seems to be lacking in UK businesses'.
Bookmark and Share
Home I Editor's Blog I News by Zone I News by Date I News by Category I Special Reports I Directory I Events I Advertise I Submit Your News I About Us I Guides
   © 2012
Netgains Logo