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TeleHealth Services partners Stormont-Vail to drive positive patient outcomes

TeleHealth Services : 05 August, 2011  (Application Story)
TeleHealth Services is entering a partnership with Stormont-Vail HealthCare as part of the facility's strategy to drive optimal patient outcomes through enhanced patient education.

Recognized as a Magnet hospital for excellence in nursing services, the Kansas-based not-for-profit community hospital determined the need for securing a partner who could provide improved patient education while aiding in their patient satisfaction efforts, and drive efficiency in their clinical workflows.

Looking to bolster its national reputation for excellent medical care and being a leading source for healthcare information, Stormont-Vail wanted to provide its patients with an interactive patient education experience. After comparing providers, Stormont-Vail HealthCare chose TeleHealth Services for their expertise in providing cutting-edge interactive patient engagement technology and over fifty years of healthcare experience. TeleHealth Services' reputation for quality service also played a big role in the decision.

"The patient experience has been the No. 1 initiative of our hospital for many years," said Michelle Niedens, Director of Education Programs at Stormont-Vail HealthCare. "TeleHealth's TIGR family of interactive education and entertainment systems will help enhance the patient-centred experience we are providing at our facility. We strongly believe that providing on-demand education sessions will result in safer and more efficient care by increasing the number of teachable moments. By providing patient education at the opportune moment, the system's integration can lead to improved patient satisfaction, enhanced outcomes and clinical workflow efficiencies. We see TeleHealth, with their rich history in providing turnkey solutions to enrich the patient setting, as the industry leader when it comes to interactive patient education, giving them unique insight into our initiatives and making them a true partner in our success."

As the nation's leading interactive patient engagement solution, TIGR enables hospitals to improve the patient experience while increasing the value, quality and service of healthcare delivery. TIGR features video-on-demand access to a hospital's entire library of educational videos, available directly at the patient's bedside. Complemented by automated documentation capabilities and comprehension testing, TIGR simplifies education delivery while providing automated service recovery to proactively respond to patient feedback. "The ease of use of this interactive patient education system makes it a versatile teaching method for patients of any age or education level," added Niedens.

"TeleHealth Services serves as a trusted business partner, helping facilities adopt technology to provide an interactive education experience. The families and patients are the ultimate beneficiary. Stormont-Vail has an impressive history of driving innovation through its use of healthcare information technology," said Dan Nathan, Vice President and General Manager of TeleHealth Services. "The hospital's decision to offer interactive patient education is the next logical step in the evolution of its mission to achieve increasingly higher standards of clinical excellence, improve outcomes and build a healthy future for the patients in its community."

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