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Unified communications helps air medical emergency transport services keep rolling

Siemens Communications : 17 June, 2008  (Company News)
Siemens Communications has partnered Windstream Communications to provide Air Methods a unified communications solution that addresses its radio and telephony needs now and into the future.
Siemens and Windstream developed a solution that would not only address Air Methods' needs for a new radio solution but also build a scalable unified communications solution to benefit all areas of the business.

Air Methods is the USA's largest provider of air medical emergency transport services and systems. With 28 years of experience, the company transports more than 98,000 patients annually on its fleet of more than 340 helicopters and fixed-wing aircraft in 42 states. In mid-2007, Air Methods issued an RFP to architect a more sophisticated, easy-to-use dispatch centre to enhance business operations. The company wanted a new, robust console that would be compatible with its existing voice and data systems, including the voice logging recorder they intended to keep in service.

With Siemens' HiPath 4000 real-time IP communications system and HiPath ProCenter as the backbone, the solution treats radio calls as telephony, so both types of calls can be routed from a single console. This will streamline the company's communications and simplify its radio infrastructure, as well as make it easy to integrate multiple locations and future potential acquisitions.

'Siemens and Windstream crafted a solution that met our expectations to deliver a truly unique offering that integrated our radio and telephony needs,' said Curtis Morice, director of LifeCom, Air Methods' national communications centre. 'This solution transformed our overall communications infrastructure, making it much easier to manage, saving us time and allowing us to respond more efficiently to calls.'

The Siemens solution also provides Air Methods with a greater level of redundancy, offering more assurance that their communications systems are always functional. Ongoing support from Windstream will also help ensure that Air Methods' rollout will proceed smoothly.

'Windstream and Siemens collaborated to design a creative solution that addressed Air Methods' unique needs,' said Cheryl Krueger, area vice president, business, for Windstream. 'I'm happy to say this was one of the best teams I've been a part of.'

'This solution exemplifies the ideal of open communications - it transforms the way Air Methods manages it communications and combines radio and telephony needs in a way no one else can do,' said Shawn Puddester, US director of channel sales and development for Siemens Communications. 'Working closely with Windstream, we have been able to deliver a truly superior solution that will keep Air Methods' national communications centre state-of-the-art for years to come.'
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