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News

Vernacare offers rapid breakdown response service to beat London traffic

Vernacare : 19 November, 2012  (Company News)
Vernacare Technical Services is taking to two wheels to ensure rapid servicing and breakdown response in the Greater London area.
Vernacare offers rapid breakdown response service to beat London traffic


Congested roads and parking will be no problem for motorbike enthusiast and experienced Vernacare engineer Paul Grosvenor and his new Yamaha 1300cc.



Grosvenor will leave other service vehicles behind in traffic jams, to further improve customer response times within the M25 area. "By using the new motorbike, we hope to cut response times by half," said Vernacare's National Service Manager Bill McKnight. "Pulp disposal units are in constant use on busy hospital wards and are crucial to minimising the risk of cross-infection, therefore every minute counts if a breakdown occurs."



Vernacare's nationwide engineering team service not only Vernacare machines, but all other brands, maintaining an impressive 97.6 percent first-time-fix record over the last three months on all machines. The team work in partnership with individual hospital's estates departments to ensure that machines operate efficiently at all times.



The new motorbike makes use of two large side boxes to carry spare parts, allowing the engineer to replenish stock from local 'drop boxes' that Vernacare has set up around Central London. Larger parts can be delivered direct to the hospital before the engineer arrives on-site.



"The new motorbike service will not only minimise our environmental impact, but will also help us maintain our competitive pricing, as it won't be subject to any congestion charges and will dramatically increase the productivity of our engineer, who will be able to visit a number of central London hospitals in a single day." added Bill McKnight. "We plan to monitor performance in London and explore introducing a similar service to other parts of the UK in the future."



In addition, Vernacare has recently invested £300,000 in a mobile communications system. This includes providing each engineer with a personal digital assistant, complete with real-time information, ensuring they are able to respond rapidly and efficiently to urgent customer needs. This information flow feeds into the parts ordering service and helps Vernacare achieve a first-time-fix for equipment by ensuring that all the right parts and all elements are in place.



Vernacare designs and manufacture the company's Vortex pulp disposal units in Bolton, Greater Manchester, on the same site as their market leading single-use pulp products, which are at the forefront of infection prevention across the globe.



Service packages, including discounted breakdown cover, are also available to help customers extend machine life, reduce the risk of breakdown and minimise machine downtime by optimising performance.


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